Support

Account Management - When you partner with Rapnikas Consulting, an account manager will be assigned to you to assist with any questions, training, or enhancements you may need. Your account manager will work very closely with you to make sure that you understand how to navigate the website and that you are utilizing system to the fullest extent. Training - Each site is unique and addresses the specific needs of your business. Our site administration training is set up on a case-by-case basis. This way you are assured of understanding how best to use your site. Once the administrator has mastered the functionality of their particular sit, we continue to interact with our clients to make them aware of other system capabilities that might help their business. Online Help - Our system has an easy to access and understand online help section. We realize that you may not be using the system every day and may need a quick reminder for certain functionality. Online Ticketing - The clients that use our system are using their website as a business tool. Changes are constantly being made to the content. Often time's changes to the functionality are required. For these types of changes, we offer an online ticketing service that is accessed and managed from the client's admin area. This tool can be used to collaborate on specific functionality that needs to be added to the site. As users become more advanced this tool has proven invaluable. Telephone Support - While online system are very useful. Sometimes you just need to talk with a live person. We do our very best to make a knowledgeable technician with an understanding demeanor and excellent communication skills available to you during normal business hours. Contact us for your next website project.
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